Cancellation Policy


Event Cancellation Policy

If You Purchased Using Cash (Non-voucher):

If you request cancellation 90 days or more before the event start date, you are eligible for a tuition refund. If you register for an event that starts in less than 90 days, you have two business days from the registration date to cancel for a refund. Any request to cancel within 90 days of the event that is beyond the cancellation window is not eligible for refund. Any refund issued will incur a 6% processing fee.

If you have less than 90 days but 60 days or more before the event date, you are eligible for an extension which can be redeemed for a future event. Your extension must be used within one calendar year of the original date of order. Extension seat availability is offered as a courtesy and is not guaranteed - events must have “extension seats” available in order to register using an extension.

Any request to cancel or reschedule that is received less than 60 days before the event start date is not eligible for extension or refund and will result in forfeiture of funds.

If You Purchased Using a Voucher:

If you request cancellation 90 days or more before the event date, your voucher will be reinstated with its original expiration date. You may use this voucher to attend another event if the event starts before your voucher expires.

If you have less than 90 days but 60 days or more before the event date, your voucher can be reinstated as an extension. The extension must be used before the original voucher expiration date. Extension seat availability is offered as a courtesy and is not guaranteed - events must have “extension seats” available in order to register using an extension.

Any request to cancel or reschedule that is received less than 60 days before the event start date is not eligible for extension or refund and will result in voucher forfeiture.

How to Cancel:

To cancel or reschedule your event registration, please send an email with your request to your advisor. If you are unsure who your advisor is, please send email to seminars@speareducation.com

Campus Event Cancellations Due to COVID-19 Closure:

Based on recommendations from the CDC, Spear has cancelled in-person clinical workshops and clinical seminars at the Scottsdale campus from March through May 2020. To accommodate our customers, Spear has implemented the following:

  • For cancelled hands-on clinical workshops: customers are eligible for a special extension which can be redeemed for a future event within one calendar year of the original event date.
  • For membership levels with Spear seminar benefits: members are eligible for extension of campus seminar benefits through 5/31/2021 or 1 year after benefit issuance (whichever is later) and attendance at a virtual seminar through 8/31/2020. Contact your sales advisor for details.
  • For stand-alone seminar purchases: customers are eligible to attend a purchased seminar, of the same course code, virtually through 8/31/2020 and/or on campus through 5/31/2021.

All campus events are subject to cancellation policy, availability and advanced registration requirements.

Call your sales advisor or email seminars@speareducation.com for more information or to discuss rescheduling your reservation.


Spear Online

30-Day Money-Back Guarantee Program:

Spear Online membership is a 12-month membership. For a limited time, Spear will allow you to cancel your initial subscription to Spear Online service for any reason within the first 30 days of the start of your annual subscription, waive the $500 early cancellation fee and to obtain a full refund of all amounts you have paid for that service (through a credit to the credit card you used). This money-back guarantee is only valid during the first 30 days of your initial Spear Online subscription. After 30 days, all fees are non-refundable and your 12-month subscription is subject to Spear’s cancellation policy including a $500 early cancellation fee per the user agreement. In order to receive your refund within the first 30 days, you must notify Spear of your cancellation no later than midnight, Mountain Standard Time, on the 30th day following the date of your original payment for that service. You must notify Spear of such cancellation by submitting an online cancellation form.

This program is only valid for new customers to Spear Online for the first 30 days of the Spear Online membership. All subsequent membership renewals are subject to Spear’s cancellation policy as referenced above. Spear may cancel this money-back guarantee program at any time upon notice posted on the website or by revision to the user agreement; provided, however, that in such case your right to cancel your subscription to the Spear Online service, and to obtain a refund, for any subscription purchased before the date of such cancellation notice from Spear shall not be affected.


Faculty Club

All Fees are non-refundable, even if your Services are cancelled by you or otherwise suspended or terminated prior to the end of the Services term. With respect to any monthly plan, Spear will charge your credit card a $500.00 early cancellation fee for any cancellation before the completion of the 12 months of monthly Services.


Study Club

All Fees are non-refundable, even if your Services are cancelled by you or otherwise suspended or terminated prior to the end of the Services term. With respect to any monthly plan, Spear will charge your credit card a $500.00 early cancellation fee for any cancellation before the completion of the 12 months of monthly Services.

NOTE: Any and all refunds issued by Spear will incur a 6% fee.